Privacy Policy
We are committed to protecting the personal information that you provide, and recognise the importance of being clear about how we intend to use it.
All personal information provided by you through this website will be under the control of Horizon Senior Care acting as Data Controller and in line with the Data Protection Act 1998.
This privacy notice explains how we may use any personal information we collect about you when you use this website. You should check this page from time to time to ensure that you are happy with any changes. This notice is effective from January 2015.
What is personal information?
Personal information is information that alone or combined with other information may identify you. We not consider personal information to include information that has been anonymised so that it does not allow you to be identified.
What personal information we may collect
When you visit our website we may ask you for personal information to allow us to contact you to deal with your request or enquiry. This may be collected by entering your details into any of the forms within our website, such as those we have provided to contact us, provide us with feedback on our services, apply to join a customer influence group, signing up to receive Horizon Senior Care Newsletter, or creating an account and profile. We may also collect information which monitors activity whilst you use this website or if you share any of its content by clicking the social media buttons. This includes the following personal information:
– If you ask us to contact you – your full name, email address, telephone number and any personal data you may choose to include within the free text box
– Horizon Senior Care will not share your personal information with anyone else.
How we intend to use your personal information
To provide a service: we will contact you for reasons relating to the details or service you are enquiring about using the contact details you have provided.
To send you further information about our services or survey your opinion: we may also retain these details to provide you with information about our own service we think you may find interesting, or send you a survey about your experience with us. We will do this using the contact details you have provided.
If you are enquiring on behalf of someone else, we may need confirmation you are authorised to act on their behalf before we can discuss their personal details.
Will my personal information be shared with other organisations?
Your personal information that you give to us via our website may be transferred to our 3rd party providers who undertake the following on line services on our behalf. These organisations are;
– Organisations who host this website on our behalf; or
– If we are required to do so by law
All the above organisations may process your personal information outside of the EEA. Anchor has ensured that any personal information they handle will be in a manner consistent with the requirements of the Data Protection Act 1998.
How long will you keep my personal information?
Your personal information will be retained by us, and those organisations that process your data on our behalf, for as long as is necessary for the required service to be provided to you. All retained personal information we hold is subject to the controls of our data protection and retention policies.
Where will my personal information be kept?
Your personal information will be under the control of Horizon Senior Care as detailed in this notice. However, as the internet cannot be guaranteed as completely secure, the security of your data transmitted to and from our website; any transmissions are completely at your own risk.
Changes to our privacy policy
We will regularly review our privacy statement to ensure it reflects the personal information that we may request from you, and how we may process it.
All about our marketing
Where you have expressed an interest through submitting an enquiry, requesting information or selecting your email preferences within your profile, we may like to contact you for marketing purposes to promote other related Horizon Senior Care services to you or to ask you to take part in our survey. This could be by post, phone, email or text message. Each time we contact you we will check that you are happy to receive further direct marketing. You can however stop us contacting you at any time, please see the “how to stop marketing” section below.
How to stop marketing
You have the right to stop us from contacting your for our marketing purposes at any time. If you no longer wish us to contact you, please let us know by email marketing@horizonseniorcare.co.uk
Access to your personal information and its accuracy
You have the right to see the personal information that we may hold about you. If you would like a copy of some or all of your personal information, please either complete the Data Subject Access Request Form, or contact us by using the details below.